eSAFETY GUIDE
Melon logo

Melon

13+
Minimum age to register an account according to Melon
13+ Minimum age to register an account according to Melon

What is Melon?

WARNING: Video calls may contain adult content and there is no way of ensuring children are not paired with adults. 

Melon is a live video calling service that instantly and randomly pairs users with strangers from around the world. By paying a subscription fee, users can chat with people in specific global regions and connect with users they have previously chatted with. By buying tokens, users can choose the gender of the caller they are paired with. Video calls may contain adult content and there is no way of ensuring children are not paired with adults. The app also features advertising.

Website: themelonapp.com

Apps: Android app, Apple iOS app 

How do people use Melon?

Learn more about the benefits and risks associated with how people use live video calling services like Melon.

Melon is used for: anonymous communication, content sharing, in-app purchasing, live streaming, location sharing, messaging/online chat, online relationships, photo/video sharing, screen capture and video calling. 

How can you report online abuse or inappropriate behaviour or block someone?

Melon offers no function* for reporting abuse, cyberbullying or inappropriate behaviour within the app.  

You can block inappropriate users by clicking on a flag icon, which immediately flags the user and blocks them from contacting you.

The link is provided by Melon:

Melon’s terms of use state: ‘You may be exposed to content that you deem to be offensive, indecent, objectionable, or sexually explicit’.

How can you protect your personal information?

Melon does not* provide advice about how to protect your personal information. These links are provided by Melon:

  • Terms of use 
    The terms and conditions of using the site, including recommendations on how to protect your personal information.
  • Privacy policy 
    Learn more about how your personal information is collected, stored, used and shared.

Key safety links

Melon does not* provide specific online safety information.
*at this time

Last updated: 04/06/2024

The eSafety Guide helps you find out how to protect your personal information and report harmful content on common social media, games, apps and sites. Entries are for information only and are not reviews or endorsements by eSafety. Before choosing to use any online service or platform it’s best to:

  • do your own research to understand the risks and benefits
  • check the age rating and requirements
  • consider privacy
  • check the permissions and other settings
  • check the in-app reporting options.

If you are a parent or carer who is deciding whether a child should be allowed to use an online service or platform, you can also:

  • consider your child's readiness for the types of content and experiences they might encounter
  • help them understand what to do if they need help
  • provide ongoing support and monitoring, for example through regular check-ins with your child
  • agree to some rules about use of each service or platform.

To find out more, you can read the App checklist for parents, as well as information about parental controls in social media, games and apps and mental wellbeing resources for families.