Industry codes and standards compliance

Service providers can use the industry codes and standards compliance portal to communicate with eSafety and provide information about their service. The information and reports include:

• changes to the functionality of a service or a new feature
• app removals notifications
• compliance reports.

Service providers can also submit general enquiries through the portal.

For a link to the portal, service providers should contact eSafety at codes@eSafety.gov.au.

All other information or notifications required to be provided to eSafety under industry codes should be sent to codes@eSafety.gov.au. 

Code compliance reports may be required annually or on request, as set out in eSafety’s Phase 1 Codes Regulatory Guidance (Class 1A and Class 1B Material).

Providers of social media services* and equipment services are required to submit annual compliance reports. The first is due by 15 February 2025. eSafety will consider service providers that submit their first code compliance report by this date to be compliant with their reporting requirement.

Equipment service and social media service providers are encouraged to use eSafety’s suggested code compliance report templates available on this page. While these templates are optional, the information and guidance will help to ensure all required information is included.

Download the industry codes compliance report template: Equipment service providers
 

Download the industry codes compliance report template: Social media service providers
 

The Phase 1 Codes and Standards can be found on the Register of industry codes and standards page.

Users can submit complaints about non-compliance with an industry code through the codes complaint form.

Find more information about eSafety’s regulatory schemes and best practice for industry:

• Regulatory schemes
• Basic Online Safety Expectations
• Safety by Design.