Industry codes and standards compliance
The Phase 1 Codes and Standards contain a range of minimum compliance measures for service providers, which need to be reported to eSafety.
This page provides information on how to communicate and report these compliance measures by using the industry codes and standards compliance portal.
On this page:
Industry codes and standards compliance portal
Service providers can use the industry codes and standards compliance portal to communicate with eSafety and provide information about their service. The information and reports as required by the applicable industry code include:
- changes to the functionality of a service or a new feature
- app removals notifications
- code compliance reports.
Service providers can also submit general enquiries through the portal.
For a link to the portal, service providers should contact eSafety at codes@eSafety.gov.au.
The portal will be updated to accept industry standards compliance items after they come into effect on 22 December 2024. Prior to this update, service providers regulated by industry standards can notify and communicate with eSafety by emailing codes@eSafety.gov.au.
All other information or notifications required to be provided to eSafety under industry codes should be sent to codes@eSafety.gov.au.
Reporting by social media services and equipment services
Code compliance reports may be required annually or on request, as set out in eSafety’s Phase 1 Codes Regulatory Guidance (Class 1A and Class 1B Material).
Providers of social media services* and equipment services are required to submit annual compliance reports. The first is due by 15 February 2025. eSafety will consider service providers that submit their first code compliance report by this date to be compliant with their reporting requirement.
Equipment service and social media service providers are encouraged to use eSafety’s suggested code compliance report templates available on this page. While these templates are optional, the information and guidance will help to ensure all required information is included.
* Please note: eSafety will not require annual code compliance reports from social media services that are required to comply with the Relevant Electronic Services Standard. More information about social media services and the Relevant Electronic Services Standard is available in the Phase 1 Codes Regulatory Guidance (which also includes information about reporting periods and timeframes) and the Phase 1 Standards Regulatory Guidance.
Download the industry codes compliance report template: Equipment service providers
Download the industry codes compliance report template: Social media service providers
More information
The Phase 1 Codes and Standards can be found on the Register of industry codes and standards page.
Users can submit complaints about non-compliance with an industry code through the codes complaint form.
Find more information about eSafety’s regulatory schemes and best practice for industry:
Last updated: 17/11/2024