eSafety training for National Student Wellbeing Program (NSWP)

The NSWP training began in April 2023. NSWP SWOs and chaplains are required to complete the training every 2.5 years to maintain a valid certificate.

As of October 2025, NSWP SWOs and chaplains must complete the updated program:

• within 3 months of commencing NSWP services, or
• within 2.5 years of completing their initial training, or
• by the end of the 2026 school year

– whichever date comes first.

The assessment quiz is sent 24 to 48 hours after you have completed the program.

There are a few possible reasons:

• You may already hold a valid certificate. 
  NSWP SWOs and chaplains are required to complete this training every 2.5 years. If you’ve completed the program within that timeframe, your certificate is current, and a new one will not be issued.
• The assessment quiz email may have gone to your junk or spam folder. 
  Please check these folders. If you still can’t find it, contact your IT administrators/support to ensure emails from @eSafety.gov.au are not being blocked.
• You may not have completed the full session duration. 
  This is mandatory training for NSWP SWOs and chaplains. The training requires a minimum of 2 hours of participation. If the platform has not recorded the full duration, it may not trigger the assessment quiz. You’ll need to register for another session and attend the missed portion.
• You may have joined the session using someone else’s registration link. 
  Please note that NSWP SWOs and chaplains are required to register and attend the session using their own email address and unique registration link. Each participant must use their personal link provided at the time of registration. If you accessed the webinar using another person’s link, the system will have recorded their attendance – not yours. Attendance is tracked based on individual login and logout times.
  Joining via another person’s link does not meet the attendance requirements and will not be considered a valid completion of the program. You must register and attend using your own unique link. 

Once you complete the assessment quiz, an email is automatically sent to you – usually within 5 to 10 minutes. This email contains a link to download your certificate.

If you haven’t received the email:

• check your junk or spam folders
• ensure your IT administrators/support allows emails from @eSafety.gov.au

Please also note: Completing the short feedback survey is not the same as completing the assessment quiz. The feedback survey is a separate link provided in follow-up correspondence and is used for feedback purposes only.

The assessment quiz is a formal part of the training and must be completed to receive your certificate.

You can only progress through the quiz if you answer each question correctly. Please refer to your session notes and try again.

Make sure you're using the most up-to-date version of your browser (Chrome, Firefox, Safari, or Edge) and that you have a stable internet connection.

At times our network can go down for maintenance or other reasons. The assessment quiz is hosted on our network and so connectivity will be affected if our network is down. Please try attempting the assessment quiz another time.

Please visit our webinar support page for troubleshooting information.

Contact us at outreach@esafety.gov.au for further assistance.