I have a question about:

Cyberbullying material

How quickly can cyberbullying material be removed?

We aim to remove serious cyberbullying material as quickly as possible.
After assessing your complaint we can request that a social media service remove the cyberbullying material within 48 hours.

Why do I need to contact social media services first?

Most social media services have rules prohibiting cyberbullying and offer a complaints tool where you can ask for cyberbullying material to be removed.
Under the Office’s complaints scheme, if the cyberbullying material is on a social media service you must report the material to that service first. Some social media services can take up to 48 hours to remove cyberbullying material. If they do not remove the material within 48 hours of receiving your report, you can then complain to us.

Collecting evidence and information

How do I collect screenshots?

Making a complaint

Translations and technical issues

How can I access an interpreter?

For information in another language, call 131 450 from anywhere in Australia for the cost of a local call.
The Translating and Interpreting Service can also call us on your behalf.
If you are hearing or speech impaired, please visit the National Relay Service or call 133 677 for TTY and voice calls (for the cost of a local call).

I am having trouble submitting the complaint form. What can I do?

If you are unable to complete the online complaints form for accessibility or technical reasons, please download the complaints form, complete and return by email to: complaints@esafety.gov.au

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