We aim to remove serious cyberbullying material as quickly as possible.
After assessing your complaint we can request that a social media service remove the cyberbullying material within 48 hours.
Most social media services have rules prohibiting cyberbullying and offer a complaints tool where you can ask for cyberbullying material to be removed.
Under the Office’s complaints scheme, if the cyberbullying material is on a social media service you must report the material to that service first. Some social media services can take up to 48 hours to remove cyberbullying material. If they do not remove the material within 48 hours of receiving your report, you can then complain to us.
You can make a complaint if you are an Australian child—that is, you are under 18 and live in Australia.We can accept your complaint if you are 18 years old and were cyberbullied as a child, provided you make the complaint:
We only accept complaints about Australian children who are or have been cyberbullied.We can accept a complaint if you are 18 years old and you were cyberbullied as a child, so long as you make the complaint:
The way we deal with your complaint will depend on a number of factors. For example we will review whether your matter falls in the scope of the law as well as assessing the level of seriousness of the complaint.As a general guide, we will consider factors such as:
The role of the Commissioner’s Office is to resolve complaints about cyberbullying where the material is likely to seriously threaten, seriously intimidate, seriously harass or seriously humiliate an Australian child under the age of 18.
We take a flexible approach so that children who are genuinely affected by cyberbullying material are protected. This involves considering both the individual child and the material itself.
When we consider a child we look at the child’s background and particular circumstances, any vulnerabilities of the child and the relationship between the child and the person posting the material.
If we find that the material is cyberbullying material, there are a number of things we may do.We can:
We do not need to identify you to get material removed from a social media service. However, if we decide the best way to handle your complaint is to issue a formal end-user notice to the person posting the cyberbullying material, we may need to tell that person who has made the complaint. By law we are required to give that person a right of reply so they get a chance to tell their version of what happened.
We will confirm that you are comfortable with us issuing an end-user notice before we do so.We can use an end-user notice to request that the person posting cyberbullying material:
Talking to a trusted adult can help you manage the cyberbullying situation.
The general rule is that will we ask you if it is okay for us to contact your parent or guardian to help us resolve your complaint. However in some situations we may still need to contact your parents or guardian even if you have not given consent for us to do so.If you are under 15 years old we recommend that you provide the details of your parents or an adult you trust when you complete the complaint form.
If you are unable to complete the online complaints form for accessibility or technical reasons, please download the complaints form, complete and return by email to: firstname.lastname@example.org.
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