The process we follow and the actions we take varies depending on the seriousness of the content and where the content is located.

We have had 100 per cent compliance from industry with our requests that prohibited material hosted in Australia be taken down.

Child sexual abuse and illegal material

We take direct action to remove online child sexual abuse and other illegal material that is hosted in Australia and overseas.

We notify illegal content hosted in Australia to the relevant Australian police force and direct the hosting provider to remove the content. If illegal material is hosted overseas we refer it to the Australian Federal Police for actioning through Interpol.

We are a member of INHOPE – the International Association of Internet Hotlines, a global network of hotlines in 45 countries who work together to rapidly remove child sexual abuse material from the internet.

If child sexual abuse material is located in a member country, we refer the content directly to that hotline. This ensures that child sexual abuse material located outside of Australia is swiftly brought to the attention of overseas law enforcement. In over 90 per cent of cases, content referred through INHOPE is removed in less than three working days.

We have been members of this important association since 2000 and adhere to their Code of Practice.

Other prohibited content

If prohibited content is hosted in Australia, we direct the hosting provider to remove or restrict access to the content by serving a takedown notice.

All overseas-hosted prohibited and potential prohibited content investigated is referred to accredited providers of optional end user (PC-based) Family Friendly Filters in accordance with the Industry Codes of Practice. Accredited filters provide an important additional level of protection to Australian citizens and families wishing to safeguard themselves from offensive and illegal online content.

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