If you are encountering problems using the cyberReport online complaint form, you can email your complaint to us at email@example.com. In order to make a valid complaint, please advise:
Online content investigated by the cyberReport team includes content accessed over the internet such as:
We do not investigate the content contained in personal communications such as emails, instant messages, SMS, MMS and voice calls - unless they are provided as part of a service that is an adult chat service or a service that specialises in the provision of offensive or illegal content.
Online content is investigated and actioned under the laws (collectively known as the Online Content Scheme) found in Schedules 5 and 7 of the Broadcasting Services Act 1992.
These laws aim to address community concerns about offensive and illegal content found online while acknowledging that government, industry and the community all have roles to play in the effective management of online safety issues.
The cyberReport team investigates complaints about online content but does not have a pre-classification role.
Where content has not been classified, certain persons may apply to the Classification Board for a formal classification of the content. Please contact the Classification Board for classification information.
For information about the legality of a proposed online content service, we recommend that you seek independent legal advice.
No, the eSafety Hotline only investigates individual pages, URLs, images, files, links or streams of content.
The cyberReport team notifies URLs (web pages only, not whole websites) of offensive and illegal content investigated to industry-accredited providers of optional filter software. This list of URL notifications has been known as a so-called blacklist.
In common with the Australian Federal Police and other child protection agencies around the world, we do not use the term ‘child pornography’ to describe child sexual abuse content.This term can actually benefit child sex abusers as it may:
As the AFP state: Every photograph captures an actual situation where a child has been abused. This is not pornography.
The cyberReport team discourages the public from actively searching for prohibited material and other illegal online content, even if such actions are intended in good faith.
Accessing or distributing illegal material may be a crime in Australia. If you do inadvertently access online material that you believe is illegal, please report it to us by using our online complaint form. Reports may be made anonymously.
If you believe a child or other person is in immediate danger, contact the police by calling Triple Zero (000).
The Child Protection Operations team within the Australian Federal Police investigates reports of suspicious online behaviour involving a child. You can advise them of your concern via their online child exploitation form.
Online child sexual abuse material and instruction in paedophile activity can be reported to the cyberReport team via the online complaint form.
If you are 25 or under you may wish to contact the Kids Helpline on 1800 55 1800. The Kids Helpline is a free private telephone and online counselling service specifically for young people.
If you are over 25, you may wish to contact Lifeline on 13 11 14. Lifeline provides free 24-hour crisis counselling and information about support services.
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