Older Australians and digital confidence

Older Australians and digital confidence

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Older Australians and digital confidence

Australians aged 50 to 69 are significantly more engaged with technology, understand its purpose and potential value. Those 70 and over are more digitally disengaged, citing lack of trust, confidence, skills and personal relevance.

Digital literacy with age

3/10 are highly digitally literate. This decreases with age:

50 to 69 year olds

  • 23% - low to no
  • 35% - moderate
  • 42% - high

70+ year olds

  • 57% - low to no
  • 22% - moderate
  • 21% - high

Older Australians are missing out on the basic ways to Be Connected:

  • Make video calls
    • 62% - never tried
    • 14% - need assistance
  • Message or chat using social media
    • 58% - never tried
    • 10% - need assistance
  • Take and send a photo on a smartphone
    • 53% - never tried
    • 11% - need assistance
  • Install and update an app or program
    • 51% - never tried
    • 23% - need assistance

Older Australians – what are they doing online?

  • Research about goods they would like to purchase (at least once a week)
    • 25% - 50 to 59 year olds
    • 12% - 70 to 79 year olds
  • Internet banking (once a week)   
    • 37% - 50 to 59 year olds
    • 29% - 70 to 79 year olds
  • Pay bills online (at least once a week)
    • 30% - 50 to 59 year olds
    • 23% - 70 to 79 year olds
  • Search for information about government services (at least once a month)
    • 31% - 50 to 59 year olds
    • 30% - 70 to 79 year olds
  • Buy goods online (at least once a month)
    • 24% - 50 to 59 year olds
    • 19% - 70 to 79 year olds

Beconnected.esafety.gov.au
Source: Research commissioned by the Office of the eSafety Commissioner, May to June 2017. Respondents included 3,602 adults aged 50 years and over in Australia.

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