We get asked many questions from parents just like you – here are a list of the most common questions. If your question is not here, please contact us.
If your child's behaviour changes at home and/or school, talk to them. Examples of changed behaviour could include disinterest in things they used to like, seeming very unhappy, and changed sleeping or eating patterns. You can seek professional advice from a school counsellor, your GP or a psychologist. If your child has particular vulnerabilities, be vigilant about their contacts offline and online. Help them join extra-curricular activities and talk with their school and make sure they are supported.
If you believe someone is making your child feel uncomfortable online, like talking about sex, asking them to do sexual things on a webcam or asking for sexual photos, then immediately report it to the Australian Federal Police Child Protection Operations team. They investigate reports of suspicious online behaviour involving a child. You can advise them of your concern via their online Child exploitation form.
You can take positive action to help your child, including:
If you or your child need expert help to deal with a distressing situation, professional services are available.
There are many popular social media services and apps used by young people – check out the Office of the Children’s eSafety Commissioner’s comprehensive guide. User reviews by organisations like NetAware (UK) and Commonsense Media can also be a useful source of information. You can find links to reviews on our Choosing movies and games page.