Older Australians and the fear of technology
Many older Australians have fears about going online. They are reluctant to engage with technology because of security concerns and a lack of skill.
- Vulnerability of devices to hacking – 72% internet user versus 66% non-internet user
- Details being stolen when buying online – 55% internet user versus 62% non-internet user
- The legitimacy of online stores – 55% internet user versus 54% non-internet user
- Knowing if received emails are genuine - 54% internet user versus 47% non-internet user
- Online banking not being secure - 52% internet user versus 66% non-internet user
Real online experiences
45% reported experiences with virus, scam, credit card and personal information theft.
- 47% - 50 to 69 year olds
- 40% - 70+ year olds
The general fears undermining confidence (for those no to low digital literacy)
- Hackers and privacy compromised
- Performing unfamiliar tasks
- Breaking ‘something’ and incurring additional costs to fix the ‘damage’
- Burdening family for help
- The stress of contacting online support
- Losing face when asking for help
Source: Research commissioned by the Office of the eSafety Commissioner, May to June 2017. Respondents included 3,602 adults aged 50 years and over in Australia.