Older Australians and the fear of technology

Older Australians and the fear of technology

Text alternative

Older Australians and the fear of technology

Many older Australians have fears about going online. They are reluctant to engage with technology because of security concerns and a lack of skill.

Security concerns

  • Vulnerability of devices to hacking – 72% internet user versus 66% non-internet user
  • Details being stolen when buying online – 55% internet user versus 62% non-internet user
  • The legitimacy of online stores – 55% internet user versus 54% non-internet user
  • Knowing if received emails are genuine  - 54% internet user versus 47% non-internet user
  • Online banking not being secure  - 52% internet user versus 66% non-internet user

Real online experiences

45% reported experiences with virus, scam, credit card and personal information theft.

  • 47% - 50 to 69 year olds
  • 40% - 70+ year olds

The general fears undermining confidence (for those no to low digital literacy)

  • Hackers and privacy compromised
  • Performing unfamiliar tasks
  • Breaking ‘something’ and incurring additional costs to fix the ‘damage’
  • Burdening family for help
  • The stress of contacting online support
  • Losing face when asking for help

Beconnected.esafety.gov.au
Source: Research commissioned by the Office of the eSafety Commissioner, May to June 2017. Respondents included 3,602 adults aged 50 years and over in Australia.

Sign up for eSafety News

Stay up to date with online
issues, new resources, and the latest research.